Managed services built around the ATRO Model
Altiatech helps public and private sector organisations move from reactive IT support to a managed service model with clearer ownership, stronger governance and continual improvement.
ATRO means Assess, Transition, Run and Optimise. It is the operating model we use to understand your environment, move it safely into service, run it with clear ownership and improve it over time.
A simple operating model for managed services, cloud, productivity, identity, cyber security and cost governance.
THE ALTIATECH MODEL
Assess. Transition. Run. Optimise.
ATRO is Altiatech’s operating model for managed services. It gives clients a clear path from current-state review to stable service delivery and continual improvement.
Assess
Understand the current estate, risks, service gaps, users, devices, cloud, security, identity and cost pressures.
Transition
Move into service with documentation, ownership, monitoring, support routes, governance and reporting.
Run
Deliver day-to-day support, monitoring, incident handling, service management and operational control.
Optimise
Improve service quality, resilience, security, productivity and cost control through regular review.
SERVICE OPTIONS
Choose the right managed service level, delivered through ATRO
Each service option follows the same operating model: assess the estate, transition into service, run with clear ownership, and optimise through regular review.
| Foundation Structure and visibility | Managed Services Day-to-day service delivery | Managed Services Plus Deeper operational ownership | |
|---|---|---|---|
| ATRO stage: Assess | |||
| Current-state review | ✓ | ✓ | ✓ |
| Service gaps and risk review | ✓ | ✓ | Enhanced |
| ATRO stage: Transition | |||
| Service onboarding and documentation | ✓ | ✓ | ✓ |
| Monitoring and support routes | Basic | ✓ | Enhanced |
| ATRO stage: Run | |||
| Service desk and incident handling | — | ✓ | ✓ |
| Endpoint, identity and security support | Review | ✓ | Enhanced |
| ATRO stage: Optimise | |||
| Service reporting and review cadence | Quarterly | Monthly | Monthly + roadmap |
| Cloud and AI cost visibility | Optional | Optional | Included |
LET’S TALK
Ready to move your IT service into the ATRO Model?
Tell us what needs improving, from service stability and user support to identity, cyber security, cloud operations or cost visibility. We’ll help you assess the current position and outline the right next step.