Services hub

IT services for cloud, AI and managed operations.

Altiatech helps organisations run, secure, enable and optimise technology with clearer ownership, stronger governance and practical delivery support across cloud, AI, identity, productivity, cyber security and cost control.

Core service areas

Services that connect strategy, delivery and long-term operation.

Altiatech’s services are designed to work together. Organisations can start with a single requirement, such as cloud readiness, AI adoption or managed support, then build towards a more complete operating model over time.

Route: Run Managed Services The core commercial service for organisations that need reliable day-to-day operation, accountable service ownership and a clear route for continuous improvement. Service ownership Governance Continuous improvement What it covers
  • Service desk, support and operational ownership
  • Monitoring, reporting, governance and service reviews
  • Transition into service through the ATRO model
  • Improvement planning across cloud, productivity, identity and cyber
Best starting point

Use Managed Services when you need Altiatech to take ownership of live technology operations, not just advise on change.

Need more than one service? Altiatech can combine service areas into a joined-up delivery model across assessment, transition, managed operation and optimisation.

Book a scoping call

How we work

A practical delivery model for services that need to keep improving.

ATRO gives Altiatech a consistent way to shape requirements, move services safely into operation, run them with accountability and improve them over time. It keeps delivery practical, governed and connected to business outcomes.

Operating rhythm

From first assessment to managed improvement.

The model is designed for organisations that need more than one-off advice. It creates a route from discovery and planning into operational ownership, service reporting and continuous optimisation.

Assess Understand the current state, risks, dependencies and priorities.
Transition Move from plan to service with controlled onboarding and handover.
Run Operate with accountability, reporting and agreed service routines.
Optimise Improve cost, control, performance, security and user outcomes over time.
01 Assess

Understand the requirement

Clarify the current environment, business goals, risk position, service dependencies and operational constraints before defining the right route forward.

  • Discovery and current-state review
  • Risks, gaps and priorities
  • Scope, roadmap and next steps
02 Transition

Move into service safely

Create a controlled path from recommendation to delivery, with clear ownership, handover, governance and service readiness before live operation.

  • Onboarding and service design
  • Knowledge transfer and documentation
  • Governance and reporting setup
03 Run

Operate with accountability

Support live services through structured operational routines, ownership, monitoring, service reporting and practical issue resolution.

  • Service desk and operational support
  • Monitoring, reporting and reviews
  • Incident, request and change routines
04 Optimise

Improve over time

Use evidence from service performance, risk, spend, user needs and business priorities to identify practical improvements and keep technology aligned.

  • Cost, licensing and AI optimisation
  • Security and identity improvement
  • Service maturity and roadmap reviews
Governance

Clear ownership

Define who owns the service, what is being measured and how decisions are made across delivery and operation.

Reporting

Visible performance

Keep stakeholders informed with service reporting, review routines and evidence-led recommendations.

Improvement

Practical next steps

Turn insight into prioritised improvements across reliability, control, cost, security and user productivity.

Who it is for

Built for teams that need more control over technology delivery.

Altiatech supports organisations where technology has become critical to service delivery, productivity, security or cost control. The right starting point depends on the pressure you are trying to solve first.

CIO / CTO

IT leaders

For leaders who need a clearer operating model, stronger delivery control and a partner that can connect strategy with day-to-day service ownership.

  • Roadmap and governance support
  • Cloud, AI and managed service planning
  • Clearer ownership and accountability
Ops

Service owners

For teams that need reliable support, better reporting, practical escalation routes and a more consistent approach to running services.

  • Service desk and operational routines
  • Monitoring and reporting cadence
  • Improvement planning over time
Finance

Finance and FinOps teams

For stakeholders who need better visibility of cloud, AI and licensing spend, with forecasting, accountability and evidence-led optimisation.

  • Spend visibility and forecasting
  • Showback and accountability
  • Aquila-powered optimisation
Security

Security and risk teams

For teams that need identity controls, cyber support, auditability and practical security improvement connected to live operations.

  • Identity and access governance
  • Cyber monitoring and response
  • Evidence-backed controls
Public sector

Procurement and public sector buyers

For buyers who need a clear route to market, practical scoping, service assurance and framework-aware technology delivery.

  • G-Cloud 14 and TS4 route clarity
  • Requirement definition and scoping
  • Service management assurance signals
AI / Change

Innovation and productivity teams

For teams exploring AI, Microsoft 365, automation or user productivity improvements who need structure, governance and measurable adoption.

  • AI use case discovery
  • Productivity and adoption planning
  • Governance before scale
Common starting points

Start with the pressure point, then shape the service model.

Some organisations start with a managed services need. Others begin with cloud readiness, AI adoption, cost control, identity governance or cyber risk. Altiatech can help turn that starting point into a clear service route.

Book a scoping call
Starting point 01

We need better service ownership

Start with Managed Services and use ATRO to assess, transition and run the service with clearer governance.

Starting point 02

We need cloud or AI readiness

Start with Cloud & AI Enablement or the AI Accelerator to shape the foundations, use cases and roadmap.

Starting point 03

We need cost visibility and control

Start with Cost, AI & Licensing Optimisation for forecasting, accountability and Aquila-powered visibility.

Starting point 04

We need stronger security controls

Start with Secure Identity or Managed Cyber Security to strengthen access, monitoring and response.

How to engage

Clear routes into Altiatech for scoping, procurement and delivery.

Whether you are buying privately, shaping a managed services requirement or working through public sector procurement, Altiatech can help define the scope, route and delivery model before work begins.

Simple buying process

From requirement to delivery route in four practical steps.

The aim is to reduce ambiguity before delivery starts. Altiatech can support early scoping, route selection, commercial shaping and transition planning.

01 Define the requirement Clarify outcomes, constraints, service scope, risk areas and procurement context.
02 Confirm the route Choose the right commercial or procurement path for the requirement.
03 Scope the service Agree deliverables, onboarding, governance, reporting and success measures.
04 Transition and deliver Move into service through a controlled delivery and operating model.

Public sector route wording should be checked against the final Altiatech framework status before launch. Do not imply G-Cloud 15 award or availability until confirmed.

Questions before you start

Common questions about choosing the right Altiatech service.

The Services hub is designed to help buyers choose the right route, but many requirements overlap. These FAQs explain how the service areas connect and what usually happens next.

Before you choose

The right service often starts with the pressure point.

Some organisations start with operational support. Others start with cloud readiness, AI adoption, cyber risk, identity governance or cost visibility. Altiatech can help turn the initial pressure point into a practical service route.

  • Start with Managed Services if ownership and support are the priority.
  • Start with Cloud & AI Enablement if foundations and governance need work.
  • Start with Cost, AI & Licensing Optimisation if visibility and accountability are the issue.
  • Start with Secure Identity or Managed Cyber Security if access and risk controls are the priority.
Which Altiatech service should we start with?

Start with the outcome you need most. If the priority is operational ownership, start with Managed Services. If the priority is readiness or change, start with Cloud & AI Enablement or AI Accelerator. If the priority is spend control, start with Cost, AI & Licensing Optimisation. If the priority is risk, start with Secure Identity or Managed Cyber Security.

Do we have to choose only one service area?

No. Many requirements span several areas. For example, a managed services requirement may include productivity, identity, cyber security and cost optimisation. Altiatech can help combine service areas into a joined-up delivery model.

How does ATRO apply to the services?

ATRO gives a consistent route through Assess, Transition, Run and Optimise. It can be used for a single service or as the operating model for a broader managed services relationship. The aim is to make ownership, governance and improvement clear from the start.

Where does Aquila fit?

Aquila is relevant where the requirement involves cloud, AI or Microsoft licensing spend. Altiatech uses Aquila-powered visibility and governance where cost optimisation, forecasting, showback or accountability are part of the service requirement.

Can Altiatech support public sector buying routes?

Yes. The Public Sector route should be used for framework-aware scoping and procurement clarity. Requirements can be reviewed against relevant routes such as G-Cloud 14 and Technology Services 4, with G-Cloud 15 status confirmed before any claim or call-off.

What happens after a scoping call?

The next step is usually to define the requirement, confirm the right service route, agree scope and identify how delivery or transition should begin. For managed services, this may include current-state assessment, onboarding planning, governance setup and reporting design.

Ready to shape the right service model?

Talk to Altiatech about the right route for your cloud, AI, security or managed services requirement.

Bring the pressure point, the requirement or the outcome you need to achieve. We can help define the route, shape the scope and identify the right next step.