Communications modernisation
British Land needed to move towards a modern, versatile communications platform that could support collaboration across the business.
Case study • Property development IT infrastructure
Modernising communications and mobile device management for British Land
Helping a major UK property development and investment organisation modernise communications, strengthen mobile device control and improve collaboration across its wider business operations.
Property development
IT infrastructure
Microsoft Teams
Intune and EMS
Overview
Modernising communications, mobility and operational control.
British Land needed to improve collaboration, efficiency and security across its operations while preparing its communications and mobile device environment for future scale.
Programme priorities
From legacy communications to a more secure workplace platform.
The work focused on connecting Microsoft communications, mobile device management, security controls and operational oversight into a more practical and scalable technology model.
Existing system integration
The programme had to integrate Microsoft Teams with existing Mitel systems while making use of current infrastructure where appropriate.
Mobile device management
Corporate-issued iOS, Android and Windows devices needed stronger management, control and security policy coverage.
Security and compliance
The organisation needed better tools for wiping data, deploying updates, applying security policies and supporting compliance obligations.
The challenge
Aligning communications and device control across a varied technology estate.
The organisation had two connected priorities: modernise communications infrastructure and improve mobile device management across corporate mobile devices, laptops and desktops.
Legacy estate
Outdated Windows 7 environment
British Land needed to upgrade from an outdated Windows 7 environment and move towards a more modern operating model.
Communications
Modern platform requirement
The organisation required a more versatile communications platform that could support day-to-day collaboration and future growth.
Integration
Teams and Mitel alignment
Microsoft Teams needed to be integrated with existing Mitel systems without losing the value of current hardware investments.
Device control
Corporate mobile management
Corporate-issued iOS and Android devices needed to be managed alongside Windows professional and enterprise laptops and desktops.
Data protection
Remote and selective wiping
The business needed over-the-air wiping for lost or stolen devices, plus selective wiping of company data from retired devices.
Assurance
Updates and security policies
Software updates and mobile device security policies needed to be deployed consistently across the device estate.
Altiatech's role
Integrating Microsoft communications and enterprise mobility into the operating model.
Altiatech proposed a solution that addressed both communications infrastructure and mobile device management, using Microsoft Teams Direct Routing, Microsoft Intune and future Enterprise Mobility Suite foundations.
Delivery focus
Microsoft cloudMaking communications and device management easier to operate.
The solution connected Microsoft collaboration capability, existing telephony infrastructure and mobile device controls so British Land could improve efficiency, reduce risk and manage devices with greater confidence.
Communications
MS Teams Direct Routing
Microsoft Teams was implemented with direct routing capability to support a modern communications platform.
Integration
Mitel and SBC integration
Existing Mitel systems were integrated using Session Border Controllers to connect legacy infrastructure with Microsoft Teams.
Resilience
Primary and DR sites
The deployment covered both primary and disaster recovery sites to support service continuity and resilience.
Mobility
Microsoft Intune
Microsoft Intune was implemented to provide mobile device management capability across corporate devices.
Governance
Enterprise Mobility Suite
The programme included a future path for Microsoft Enterprise Mobility Suite as device and identity needs evolved.
Security
Device security policies
Security policy deployment, device wiping capability and software update management supported stronger control.
The approach
A practical Microsoft communications and mobility approach.
The approach combined platform integration, device management, security controls and future planning so British Land could modernise without disconnecting from existing infrastructure.
Review current infrastructure
Existing communications infrastructure, hardware dependencies, device needs and future scalability requirements were considered together.
Implement Teams Direct Routing
Microsoft Teams was connected through direct routing and integrated with existing Mitel systems using Session Border Controllers.
Deploy mobile device management
Microsoft Intune provided a practical control layer for managing corporate mobile devices, laptops and desktops.
Prepare for enterprise mobility
The programme created a future path for Enterprise Mobility Suite adoption and stronger mobile security management.
Outcomes
A scalable communications platform with stronger mobile device security.
The project helped British Land improve communications, reduce disruption risk, strengthen device management and streamline IT processes across its business operations.
Modern communications platform
Microsoft Teams provided a more modern and scalable communications platform for the organisation.
Reduced disruption risk
Improved communications infrastructure helped reduce the risk of business disruption and support greater efficiency.
Enhanced device security
Mobile device management and security policy controls strengthened protection across corporate devices.
Better usage visibility
Tracking and analysis of mobile device usage and performance became easier to manage and review.
Improved compliance support
Remote wipe, selective data removal, updates and security policies supported stronger compliance control.
Streamlined IT management
The project helped simplify IT processes and improve the management of communications and device operations.
Programme value
British Land moved towards a more connected, secure and manageable workplace technology model.
By modernising communications and improving mobile device management, the organisation strengthened collaboration, security and operational control across its wider business environment.
Connected services
Services connected to this work.
Altiatech helps organisations modernise workplace technology, improve device control and run user-facing services with stronger governance and operational support.
Productivity
End User & Productivity
Support Microsoft 365, devices, collaboration, secure working and AI-enabled productivity.
Run
Managed Services
Run and improve IT services with clearer ownership, reporting and continual improvement.
Secure
Secure Identity
Strengthen identity governance for employees, suppliers, administrators and secure workflows.
One connected model: communications modernisation and device management can sit alongside wider managed services, productivity, identity and security improvement.
View all services →Next step
Planning a communications or device management modernisation project?
Talk to our team about Microsoft 365, Teams, device management, identity and managed service support for your organisation.
Email: innovate@altiatech.com
Phone: 0330 332 5842