Enable growth
Support business expansion, acquisitions and operational change without disruption to core services.
Overview
Helping a high-scale finance organisation modernise for growth, resilience and digital customer experience.
Premium Credit provides finance solutions that help customers pay for insurance premiums, school fees and membership fees. Serving more than 2 million customers and working with over 3,000 brokers, the organisation needed a technology platform that could support scale, compliance, growth and transformation.
Programme priorities
From traditional infrastructure engagement to strategic cloud, security and digital transformation partnership.
Altiatech worked with Premium Credit across a long-term transformation journey, supporting modern workplace enablement, Microsoft cloud adoption, enterprise security, infrastructure modernisation, licensing governance and ongoing optimisation.
Modernise platforms
Move towards a cloud-first architecture using Microsoft 365, Azure, Dynamics 365, Surface and Windows 10.
Strengthen security
Protect a highly regulated financial services environment with enterprise-grade security technologies.
Improve control
Simplify licensing, procurement, vendor management, cloud cost control and ongoing service support.
Client video
Premium Credit on the impact of a long-term transformation partnership.
Hear how the programme helped Premium Credit improve broker experience, accelerate Microsoft-led transformation and build stronger foundations for growth, security and operational change.
Broker experience
Microsoft roadmap
Digital transformation
The challenge
Creating a digital platform that could keep pace with rapid expansion and organisational change.
As Premium Credit prepared for its next phase of growth, it needed a technology roadmap that could support workplace change, leadership transitions, acquisitions, broker engagement, resilience and stronger control across cloud, security and productivity.
Scale
Supporting significant growth
The platform needed to support a business that was scaling quickly while maintaining reliability and service continuity.
Change
Operating through leadership transitions
The technology environment had to remain stable and adaptable through multiple phases of leadership and organisational change.
Acquisitions
Integrating new businesses securely
Premium Credit needed IT foundations capable of integrating acquisitions quickly, securely and with better operational consistency.
Experience
Improving digital broker engagement
The organisation wanted a more integrated digital experience across telephony, chat, email and broker-facing services.
Budget
Balancing ambition and control
The roadmap needed to deliver meaningful modernisation while remaining commercially controlled and practical to implement.
Security
Protecting a regulated estate
As a financial services organisation, Premium Credit needed stronger security, compliance and operational resilience across its estate.
Altiatech's role
Providing the roadmap, cloud expertise, security capability and ongoing support needed to accelerate transformation.
Altiatech helped Premium Credit move into a more modern Microsoft-centred technology model, supporting Microsoft 365 CSP licensing, Dynamics 365, Surface devices, Windows 10, Azure, enterprise security, infrastructure modernisation and long-term governance.
Delivery focus
Modernise • Secure • OptimiseA long-term transformation partner for cloud, workplace, security and operating control.
Altiatech combined strategic technology planning with hands-on delivery, helping Premium Credit adopt modern cloud services, improve endpoint and workplace capability, strengthen frontline security and maintain clearer control over licensing, procurement and cost.
Cloud
Microsoft cloud adoption
Supported Microsoft 365 licensing and support via CSP, alongside Microsoft Azure and Dynamics 365 adoption.
Workplace
Modern workplace enablement
Helped introduce Microsoft 365, Surface devices and Windows 10 to improve mobility, productivity and user experience.
Security
Enterprise security stack
Supported security enhancements using technologies including Palo Alto Networks, CrowdStrike, Tenable, Mimecast and Trend Micro.
Governance
Cost and licensing control
Improved licensing, procurement, support and ongoing optimisation through CSP-led governance and cloud cost management.
The approach
A phased transformation approach connecting workplace modernisation, cloud adoption, security and infrastructure control.
Altiatech's work evolved from supporting a major office move into a wider transformation programme, giving Premium Credit the architecture, tooling, security and governance required for a modern, scalable operating model.
Define the roadmap
Assess immediate needs, growth requirements, workplace change and long-term scalability to shape a practical technology roadmap.
Modernise workplace tools
Introduce Microsoft 365, Surface devices, Windows 10 and collaboration capability to support flexible, productive working.
Move cloud-first
Support Azure migration and Microsoft cloud adoption, including Reserved Instances to improve cost control.
Strengthen security
Enhance protection across network, endpoint, vulnerability, email and threat defence capabilities.
Modernise infrastructure
Support platform modernisation across technologies including Dell, HP, Fujitsu, VMware, Citrix and 3PAR.
Optimise and govern
Use licensing, cloud cost, CSP and support governance to maintain clearer visibility, procurement simplicity and operational control.
Outcomes
A modern, secure and highly scalable IT platform supporting sustained business growth.
Premium Credit's transformation helped improve digital delivery, strengthen security and compliance, increase agility, simplify vendor management and support growth from a £4 billion business to an £8 billion organisation.
Supported business growth
The modernised platform helped Premium Credit scale from a £4 billion business to an £8 billion organisation.
Enabled acquisitions
The technology estate supported two successful acquisitions and provided stronger foundations for integration.
Improved agility and efficiency
Cloud and productivity improvements helped accelerate transformation, improve IT efficiency and support more flexible working.
Strengthened security
Enterprise security improvements helped protect critical data, applications and infrastructure across a regulated finance estate.
Simplified vendor management
A trusted strategic partner model helped simplify licensing, procurement, support and ongoing service management.
Enhanced customer experience
Digital improvements supported a more integrated broker and customer experience across communication channels.
Project impact
A transformation programme that improved growth readiness, security, productivity and operational control.
By connecting Microsoft cloud, modern workplace capability, enterprise security, infrastructure modernisation and ongoing optimisation, Altiatech helped Premium Credit build a platform capable of supporting continued growth and change.
Connected services
Services connected to this work.
Altiatech helps organisations modernise technology estates, strengthen cyber resilience, improve cloud readiness and run services with clearer visibility, governance and accountability.
Modernise
Cloud & AI Enablement
Assess, design and enable cloud foundations with the right architecture, controls, migration planning and governance.
Secure
Managed Cyber Security
Protect, detect, respond and improve with practical security support and evidence-backed controls.
Optimise
Cost, AI & Licensing Optimisation
Improve visibility, forecasting, accountability and control across cloud, AI and Microsoft licensing spend.
Next step
Planning a cloud, security or digital transformation programme?
Talk to Altiatech about modernising your technology estate, improving operational control and building a more secure, scalable platform for growth.
Email: innovate@altiatech.com
Phone: 0330 332 5842